[email protected]

Terms and Conditions

Thank you for visiting www.growingsmiles.co.uk. We want you to have a positive Growing Smiles experience and will always endeavour to help where possible. If you have any problems or queries please contact us as soon as possible by emailing [email protected].   It is important that you are aware of the terms and conditions of use so please take time to read the following before using the www.growingsmiles.co.uk website.

Thank you, GS.

Terms and conditions of use for www.growingsmiles.co.uk


If you do not agree to the terms and conditions please do not use this website. By accessing, using or downloading information from this website you agree to be bound by these terms and conditions regardless of whether you register or order from this site.

Contact Details

Growing Smiles
Quarterland Road
BT40 3RW

Email: [email protected]

VAT Registration Number: 358 4323 85


The prices are in £ sterling and include VAT at the current rate (except on items which are zero rated). The prices listed on the website supersede all previous price lists and are subject to change without prior notice. Prices shown are for the sale quantity listed.

Errors or Omissions

Growing Smiles reserve the right to correct clerical omissions or errors and not be bound to honour any price offer made in error.


Orders are normally dispatched within 3 working days of  receiving your order. Items are dispatched via Royal Mail Monday – Friday excluding Bank and National holidays. We aim to process and dispatch items in stock the same day of order received before 1pm BST.

Price changes inline with Royal Mail increases. P&P is free to the UK on orders over £40.00. Orders under £40.00 are priced at £3.85 Royal Mail 2nd Class or £4.95 Royal Mail 1st Class. Orders to the Republic of Ireland and other EU countries is free on orders over £100.00 or £15.95 per order unless otherwise stated, charge based on Royal Mail International Tracked. Rest of world. Please email [email protected] for quote.

Please email for quote prior to ordering if unsure of delivery charges. For more information regarding delivery times please visit Royal Mail. Growing Smiles reserves the right to change delivery charges without prior notice.


Visa, Mastercard and Switch payments are accepted via Paypal, Apple Pay, Google Pay and Stripe.


If you wish to cancel your order you can notify us by email to [email protected] before we have dispatched the goods to you or where goods have already been dispatched by contacting us by email and in accordance with the returns policy below.


You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange.  The cost of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange as required.

Returned goods will be accepted for refund, credit or exchange (minus original postage cost) based on the following:

  1. The goods are returned within 14 days of purchase. Should they be returned after this period and Growing Smiles agree to return, a handling charge may be incurred.
  2. Goods must be returned in original packaging, unopened and not used.
  3. Returns must contain the original invoice as proof of purchase.
  4. Goods delivered in error, faulty or subject to product recall when Growing Smiles will meet the cost of return up to first class postal cost by Royal Mail.
  5. If your item is returned to us due to you not being available for delivery and then not collecting at your local post office, or refusing the delivery, you can choose to
  6. have it re-shipped for the cost of the postage again, or we will refund you minus the original postage charge.

Please ensure that goods are suitably packaged to prevent damage in transit. We will not be liable for any returned goods which are not suitably packaged to prevent damage in transit. Please include a brief note detailing required action. We are not responsible for goods in transit to us.

Damaged/faulty goods – Should goods be received damaged, Growing Smiles must be notified within 3 days of receipt by email to [email protected]

Growing Smiles cannot accept responsibility if returned goods are not received. Proof of postage will not be accepted for credit of goods.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.

Website Information/Disclaimer

Growing Smiles endeavours to ensure that the information on this website is correct and makes every effort to ensure accuracy of product information and featured data. As such should any errors or omissions be contained within this website Growing Smiles does not accept responsibility or be liable for them. We may make changes to the material on this website or to the products and prices describe in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

(Please be aware these Terms and Conditions may change without warning or prompting so it is important you check these regularly to remain updated. This does not affect your Statutory Rights).

Copyright © 2015 Growing Smiles

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