At Growing Smiles we are committed to safeguarding and preserving the privacy of our visitors.
We do update this Policy from time to time so please do review this Policy regularly.
1.0 Relevant Legislation
This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
2.0 Information That We Collect
2.1 Visitation Tracking
This site uses Google Analytics to track user interaction. This data is used to better understand how people find us and use our webpages as well as to determine the number of people using our site.
Google Analytics records things such as your geographical location, device, internet browser and operating system. None of this information will personally identify you to us. Google Analytics also records your IP address which could be used to personally identify you but we are not permitted by Google to have access to this.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
The software we use to improve website security and usability
TraceMyIP (tracemyip.org) is website visitor statistics software that allows web publishers to analyse the usability of their website, maintain functional security of their website’s hosting environment, and understand how their website is utilized by their visitors.
Some of the information that TraceMyIP allows web publishers to collect is:
Visitor IP address. Th IP information analysis depends on how the user configures TraceMyIP. If a website is subject to GDPR regulations, the IP format will hide the ending bits of the IP address. However, it is worth noting, that even though an IP address might be visible to a website owner (if configured), it does not identify a visitor identity. It merely allows webmasters to see an anonymous visitor activity which provides additional security measures by allowing webmasters to analyse any back-end abuse and take appropriate measures accordingly.
Date and time. Each website page load is logged and assigned a date and time if later analysis if required.
Browser and OS brand and version. Each pageload is assigned this information to understand a website’s compatibility with specific browsers and to better tailor website usability for the most utilized operating systems and browsers.
Landing and referring page data. When a visitor comes from an external website, referrer information is collected for the web publishers to understand which sources of the traffic are most usable. Landing page data indicates which pages are most popular and referred to from external sources of website visitor traffic.
Visitor recurrence. TraceMyIP places a functional cookie in the visitors’ browsers in order to count new visitors, repeating visitors, and unique visits. The cookies are also used to identify repeat visits but these do not identify an actual person but rather generate machine-level statistics.
Search engines. When the website visits referrer information indicates a search engine referral, identifies the search engine and if possible the keywords used.
Advertising campaign data. If the website utilizes online advertising tools, TraceMyIP can capture some of the advertising information for statistical analysis.
Geographic visitor location data. Each IP address has an assignment of an approximate geographic location. TraceMyIP retrieves this information that can identify an approximate location of a connecting network. The geographical information captured allows website owners to utilize this data to modify their website services to provide more usability to specific geographical regions or to analyse whether their online presence or advertising campaigns perform as expected. The GEO information cannot be used to identify the precise location of website visitors.
If you choose to leave a review on products on our website your name and email address you enter with your review will be saved to this websites database along with your computer’s IP address and the time and date that you submitted the review. This information is only used to identify you as a contributor to the websites product reviews and is not passed on to any third party data processors. Only your name and date the review was left will be shown on the public facing website. If your supplied email address is linked to a Gravatar account, your Gravatar photo will be displayed.
Your review and its associated personal data will remain on this site until we either:
- Remove the review
- Remove the product it relates to
- You request to have the review removed by emailing [email protected] using the email address that you commented with.
If you are under 16 years of age you MUST obtain parental consent before making a review.
NOTE: You should also avoid entering personal information that could identify you in the review comment field that you submit on this website.
2.3 Contact Forms and Email links
Should you contact us using the contact form on this website (found on the contact us page) or an email link, none of the data supplied by you will be stored on this websites database. Neither will it be passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent over Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS/SSL meaning that the email content is encrypted. The email content is then decrypted by our local computers and devices.
2.4 Email Newsletter
Our email newsletter uses Mailchimp who provide us with email marketing services. If you join our email newsletter, the email address that you submit will be forwarded to Mailchimp. The email address that you provide will not be stored within this websites own database or any of our internal systems. Mailchimp is a third party data processor.
Your email address will remain within Mailchimps database for as long as we continue to use Mailchimp for email marketing, or until you request removal from the list. You can unsubscribe using the unsubscribe link contained within any of the email newsletters that we send to you or you can request removal by emailing [email protected] using the email address that you subscribed with.
If you are under 16 years of age you MUST obtain parental permission before joining our email newsletter.
This website uses Woocommerce to process orders. When making a purchase on this website certain information that you provide to us is collected and stored in our database to allow us to process your order.
This includes your name, address, email address, telephone number and IP address. You can also choose to create an account with us for future purchases. This means your information is stored on our database. This information is for our use only and is not passed onto to any third parties.
If you have created an account with Growing Smiles and wish for it to be removed you can do so by emailing [email protected] using the email address that the account has been setup with.
Paypal – We accept payments through PayPal. Paypal is a third party processor. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. For more information please see Third Party Processors section.
Stripe – We accept payments through Stripe which is an online payment gateway, this includes the use of Apple Pay & Google Pay. When processing payments some of your data will be passed to Stripe via an encrypted connection for security checks such as purchase total and billing information. For more information please see Third Party Processors section.
2.6 Tawk.to Live Chat
This website makes use of live chat using a third party – Tawk.to. It collects the following information:
- Email address
- Chat conversation
All chat history is kept confidential. For more information visit Tawk.to GDPR Policy.
3.0 About this Websites Server
4.0 Third Party Processors
This website uses a number of third parties to process your personal data on our behalf.
We will report any unlawful data breach of this websites database or the database(s) of any third party processor to any and all relevant persons within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
5.0 Third Party Links
6.0 Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. To request a copy of your information please email [email protected].
8.0 Copyrights and Trademarks
The site is subject to copyright protection, with all copyrights retained by Growing Smiles. All rights reserved. The content of the Site may not be modified, copied, distributed, republished, downloaded, displayed or sold in any form or by any means, in whole or in part, without Growing Smiles prior written permission, except that you may download and print the content of the Site, in whole or part, for uses that are not competitive with or derogatory to Growing Smiles, provided that you keep all copyright or other proprietary notices intact. All Growing Smiles trademarks, tradenames, logos, products names, company names are propriety of Growing Smiles and may not be reproduced, imitated or used, in whole or in part, without the prior written permission of Growing Smiles.
The use of articles, press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.
9.0 The Content of the Site
All content available through the Site, including but not limited to data, technical, drawings, configurations, quote and order information, is believed to be accurate, however, the content may include inaccurate information or information which has not been updated. Information may be changed or updated without notice and Growing Smiles may make improvements and/or changes in the Site. Growing Smiles does not make any warranty that the Site or its content will meet your requirements, or the Site or the content will be uninterrupted or error free, nor does Growing Smiles make any warranty as to the results that may be obtained from use of the Site or its content or as to the accuracy or any information obtained through use of the Site. Information on the Site may contain references to such Growing Smiles products or services that are not available in your country. Please consult Growing Smiles local business contact for information as to the availability of Growing Smiles products in your country. The Site and the content available through it are provided on an ‘as is’ and ‘as available’ basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Growing Smiles shall not be liable for any damage to your business, your computer system or loss of data that results from the use of the Site.
The third party content and the links to other web sites The Site may from time to time contain material, data or information provided or offered by third parties, including but not limited to advertisements, without any responsibility of Growing Smiles, The Site may from time to time contain links to other web sites. These links are provided as a convenience and do not constitute a sponsorship or recommendation of Growing Smiles or any responsibility of Growing Smiles for the linked web sites or any content, services or products available on or through such sites.
10.0 Communications on or through the Site
Should you transfer any communications to anyone on or through the Site including, without limitation, questions, comments, configurations, specifications, purchase orders or other material or information to any of Growing Smiles servers, via e-mail or the Site, for example, you agree that such information is made available by you with the knowledge that it is non-confidential and non-proprietary and may be published by Growing Smiles, and you authorise that the material is fit for publication. By submitting material, you agree that Growing Smiles may publish the information and shall be free to use any such information for any purposes whatsoever and/or incorporate it or any concepts described therein in Growing Smiles products without liability. You agree to indemnify and hold harmless Growing Smiles from any third party action taken against Growing Smiles in relation to the material you submit.
Under no circumstances, including negligence, without limitations, shall Growing Smiles be liable to any party for any direct, indirect, special or consequential damages arising out of, caused in connection with or due to any use of the Site or inability to use the Site, including but not limited to lost profits, business interruption, loss of programs or other data on your information handling system or otherwise. Neither the Site nor the server that makes it available is warranted to be free of viruses or other harmful components.
11.0 Applicable law and competent jurisdiction
12.0 Contacting Us